JOB TITLE :Helpdesk/Desktop Support
LOCATION :Redwood City, CA
DURATION :6 Months
The Helpdesk/Desktop Support (Operations System Administrator (OSA)) provides OS, SW & HW support calls for Linux environments for DreamWorks Animation & PDI/DreamWorks. The role supports the needs of multiple departments with multiple needs in a fast paced production environment at multiple sites.
The job requires excellent verbal & written communication skills, strong customer service focus, and abilities to work in a team & independently, learn on the fly, follow procedures and suggest improvements.
Responsibilities:
- Building, installing, maintaining and troubleshooting Linux desktops & laptops (some Windows and Mac)
- User account administration
- Software & license installation
- Application debugging
- User support (phones, email tracking system & at the user's desk)
- Develop & document tools/procedures
- Install & maintain 3rd party software & licensing
- Set up & move systems as necessary
- Analyze issues & create solutions for HW & SW problems
- Daily & weekly preventative maintenance procedures
- Strong customer service skills
- Detailed Linux experience is a must. Windows and/or Mac experience is a plus.
- Excellent verbal and written communication skills
- Ability to learn quickly and work in a fast paced environment
- Scripting experience (Perl, VBS, shell, etc.)
- Mac experience a plus
- Systems administration experience a plus
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