Genesys Call Center Resource

Title: Genesys Call Center Resource

Location: Carlsbad, CA

Duration: 6 Months

Genesys Call Center Resource

Thorough understanding of Call Center technologies especially:

·         Avaya PBX & Call Center, Configuration, Vectors, CMS

·         Genesys Framework, Routing for Voice, Chat & Email, Workspace, Agent Scripting, UCS, WFM.

Must have hands on experience with:

·         Genesys Multimedia routing,

·         Avaya Vector programming,

·         Workspace Desktop Edition configuration & Customization,

·         Genesys Agent Scripting,

·         UCS interfaces

Preferred Skills: Familiarity with Verint Call Recording & WFM, Genesys InfoMart & GII